🔁 Return And Exchange Policy

Because your experience matters to us. 💖

At Queens n Dolls, we pour love into every piece we send out. But if something doesn't feel quite right, we're here to make it right. Please take a moment to go through our return and exchange guidelines.

✅ Am I Eligible to Return or Exchange?

To keep things fair and fabulous, here's what we need:

• 👗 The item must be unused, unwashed, and in original condition
• 🔒 Every garment comes with a security sticker — this must not be removed
• ⏱️ You must initiate the return within 10 days of receiving your order

🚫 Items That Can't Be Returned

• Garments that have been worn, washed, or used
• Items with a missing or tampered security sticker

📦 How Do I Return Something?

It's easy — just follow these simple steps:

1. 📧 Email us at queensdesk@queensndolls.com within 30 days of delivery
2. 📝 Include your order number and reason for return or exchange
3. 📮 Once approved, we'll share the return instructions — ship it back to us with love

🔄 Exchanging an Item

• If you've received a wrong or defective item, we've got you covered!
• 🛍️ Exchanges must be requested within 30 days of delivery
• 👚 Exchanges are subject to the availability of the item/size

💬 Still Have Questions?

Our support team is always ready to help!

Drop us a line at 📩 queensdesk@queensndolls.com