Return And Refund
Because your experience matters to us
At Queens n Dolls, we pour love into every piece we send out. But if something doesn't feel quite right, we're here to make it right. Please take a moment to go through our return and exchange guidelines.
Am I Eligible to Return or Exchange?
To keep things fair and fabulous, here's what we need:
- The item must be unused, unwashed, and in original condition
- Every garment comes with a security sticker — this must not be removed
- You must initiate the return within 10 days of receiving your order
Items That Can't Be Returned
- Garments that have been worn, washed, or used
- Items with a missing or tampered security sticker
We know — it's strict. But it helps us ensure hygiene, quality, and fairness for all our fashionistas.
How Do I Return Something?
It's easy — just follow these simple steps:
- Email us at queensdesk@queensndolls.com within 30 days of delivery
- Include your order number and reason for return or exchange
- Once approved, we'll share the return instructions — ship it back to us with love
Exchanging an Item
If you've received a wrong or defective item, we've got you covered!
- Exchanges must be requested within 30 days of delivery
- Exchanges are subject to the availability of the item/size
Still Have Questions?
Our support team is always ready to help!
Drop us a line at queensdesk@queensndolls.com
